The inbox steals your day
WISMO, return, and product questions keep pulling operators back into manual support.
Let AI handle support without letting it run wild.
Clear your support queuewithout risking your brand
Remora drafts answers for WISMO, returns, and product questions with Shopify order context. Review everything at first, then auto-send only the replies that are safe for your brand.
Free tier available · No automatic AI overages · Billed through Shopify
Draft-first by default|Shopify order context|Automate only what you trust
Built for the real support queue
The work should disappear. The control should not.
Merchants want support work handled, but they cannot let a black-box agent guess through refunds, angry customers, or brand-sensitive replies. Remora starts where automation is useful and keeps humans in charge where judgment matters.
AI agents can overstep
Start with reviewable drafts, confidence signals, and escalation before anything sends automatically.
Context is scattered
Pull order status, tracking, policies, and customer history into the reply instead of switching tabs.
The easy tickets should be done
Let Remora handle low-risk repetitive replies while humans keep control of refunds and tense conversations.
How It Works
Start with control. Automate when ready.
1
A customer reaches out
Email, chat, or contact form messages become tickets your team can triage from one queue.
2
AI drafts with Shopify context
Remora reads order status, tracking info, customer history, and your knowledge base to write a useful reply.
3
You approve or automate
Review the confidence score, edit if needed, and send. Later, auto-send the safe repetitive replies.
Human-first by default. AI drafts first, you decide. Auto-send only the replies you trust.
Features
Resolve more tickets with less busywork
AI Drafts
Every draft comes with full context
Remora pulls order tracking, customer history, and your knowledge base into every reply. No more copy-pasting from Shopify admin.
- Confidence scores on every draft
- Full order context included
- Edit before sending
- Uses your published knowledge base
AI Draft — 94% ConfidenceJust now
Customer
Hi, where is my order #4821? It was supposed to arrive yesterday.
AI Draft
Hi Sarah! Your order #4821 shipped via USPS and is currently in transit. Tracking shows delivery by tomorrow, March 28th...
Order #4821
StatusIn Transit
CarrierUSPS
ETAMar 28
Total$47.99
Works for Any Shopify Store
No matter what you sell, Remora understands your customers.
Fashion & ApparelBeauty & SkincareSupplementsElectronicsFood & BeverageHome & GardenPet SuppliesJewelry & AccessoriesKids & BabyOutdoor & SportsFashion & ApparelBeauty & SkincareSupplementsElectronicsFood & BeverageHome & GardenPet SuppliesJewelry & AccessoriesKids & BabyOutdoor & Sports
Art & CraftsBooksAutomotiveFurnitureSubscription BoxesFitness EquipmentCoffee & TeaWine & SpiritsVintage & ThriftToys & GamesArt & CraftsBooksAutomotiveFurnitureSubscription BoxesFitness EquipmentCoffee & TeaWine & SpiritsVintage & ThriftToys & Games
Comparison
How Remora compares to ecommerce support tools
Gorgias, Siena, Yuma, and Re:amaze are real competitors. Remora is intentionally narrower: Shopify-aware support with a simpler, lower-friction path for teams trying to automate repetitive tickets without losing control.
| Gorgias | Siena | Yuma | Re:amaze | Remora | |
|---|---|---|---|---|---|
| Purpose-built for ecommerce support | |||||
| Full helpdesk included | |||||
| Shopify order-context replies | |||||
| Public self-serve pricing | |||||
| Predictable AI cost as volume grows | |||||
| No separate helpdesk ticket-volume fee | |||||
| Launch without enterprise implementation | |||||
| Draft-first rollout before auto-send |
Yes Depends on plan or setup No
Product proof
See the reply before it reaches the customer.
Remora turns repetitive tickets into accurate, reviewable drafts using the data already inside your store.
Sample WISMO ticket
“Where is my order #4821?”
Context pulled from Shopify
- Status
- In transit
- Carrier
- USPS
- ETA
- Tomorrow
- Customer
- 4 orders
Ready-to-send draft
Hi Sarah, your order shipped with USPS and is currently in transit. Tracking now shows delivery tomorrow. I’ll keep an eye on it and we’ll make it right if it does not arrive.
94% confidenceSource: order + policy
First response time
How quickly customers get a useful, order-aware reply.
Draft acceptance rate
How often your team trusts the AI draft with little or no editing.
Reopen rate
Whether automated answers actually solve the issue.
CSAT trend
Whether customers still get accurate, helpful answers as automation increases.
Pricing
Simple pricing. No surprises.
Start free, then upgrade when AI starts saving real support time. No per-ticket fees.
Free
$0/30 days
50 AI credits
- Unlimited tickets
- AI classification
- Unlimited agents
- 50 AI draft replies or revisions
- Shopify integration
- CSAT surveys
- Analytics dashboard
- Custom rules & automations
- Knowledge base
Starter
$29/30 days
500 AI credits
Everything in Free, plus:
- 500 AI draft replies or revisions
- Email support
Pro
From$79/30 days
3,000–50,000 AI credits
Everything in Starter, plus:
- Up to 50,000 AI draft replies or revisions
- Priority support
One AI credit is used when a new AI draft reply or revision is successfully saved. AI drafting pauses when credits run out. Manual replies keep working. No automatic paid overages.
Billed through Shopify. Charges appear on your regular Shopify invoice. Cancel anytime.
Start with the Free plan
Try Remora with included AI credits before choosing a paid plan. Paid plans are a fixed recurring charge through Shopify, with no automatic AI overage charges.
No credit card for free tierCancel anytimeNo paid AI overages
FAQ
Got Questions? We've Got Answers.
Is this just ChatGPT with a Shopify plugin?
No. Remora is built from the ground up for e-commerce support. Every AI draft is informed by your actual Shopify data — order status, tracking numbers, refund history, customer lifetime value. Generic AI tools can't access this context.
How does billing work?
Remora is billed through the Shopify Billing API. Charges appear on your regular Shopify invoice — no separate payment method needed. Cancel anytime from your account settings.
What if the AI gets something wrong?
Remora is human-first by default. Every AI draft is a suggestion — you review, edit if needed, and send. Confidence scores tell you when to double-check, and uncertain tickets stay in the human queue.
Can the AI send replies automatically?
Yes, but only when you're ready. Start with AI drafts for review, then graduate to auto-send on high-confidence tickets once you trust the system. You stay in control.
What counts as an AI credit?
One AI credit is used when a new AI draft reply or revision is successfully saved. Classification, summaries, sentiment and order lookups do not use credits. Failed attempts and replays of a saved draft use no additional credit.
How long does setup take?
The intended setup path is Shopify OAuth, email forwarding, and a short policy review. You can start with a managed sending domain, so there is no DNS work required just to try the product.
Can I keep using my current support email?
Yes. Remora is designed around forwarding your existing support address into the inbox, then replying from the managed sending setup. Custom sending domains can come later if you need them.
What Shopify data does Remora use?
Drafts use the context needed to answer support questions, such as order status, tracking, fulfillment, customer history, refund history, and your store policies.
How is this different from Gorgias?
Gorgias is a powerful support suite for larger teams. Remora is narrower: Shopify-aware AI drafts, simple setup, and predictable pricing for merchants who are outgrowing Gmail or Shopify Inbox but do not want enterprise helpdesk complexity.
What happens when credits run out?
AI drafting pauses when credits run out. Manual replies keep working. No automatic paid overages. You can choose to upgrade in Settings → Billing, or wait for your next credit period.
Do you support languages other than English?
AI drafts work best in English today. Multi-language support is on our roadmap for Q3 2026.
Clear your support queue without risking your brand.
Start with reviewable drafts for WISMO, returns, and product questions. When Remora earns trust on the safe replies, automate them.
Free tier available · No automatic AI overages · Cancel anytime