AI-native customer support
for Shopify
Remora drafts replies, classifies tickets, and takes actions on orders — so you can focus on growing your store.
From ticket to resolution in seconds
Customer emails you
Forwarded emails become tickets automatically. Contact form submissions too.
AI drafts a reply
Claude reads your orders, knowledge base, and conversation history to draft a contextual response.
You review and send
See the confidence score, edit if needed, and hit Send. Close tickets in seconds, not minutes.
Everything you need, nothing you don't
Built for Shopify merchants who want AI that actually helps — not another dashboard to manage.
AI Draft Replies
Contextual replies using your order data, knowledge base, and conversation history. Every draft shows a confidence score.
Shopify Order Actions
Process refunds, cancellations, and create discount codes — without leaving the inbox.
Smart Classification
Auto-categorize tickets by type and sentiment. WISMO, refund requests, complaints — classified instantly.
Knowledge Base
Write help articles the AI uses as context. The more you teach it, the better the drafts.
CSAT Surveys
Automatic satisfaction surveys when tickets close. Track ratings and response rates.
Analytics Dashboard
Track ticket volume, response times, AI performance, and customer satisfaction trends.
Simple, predictable pricing
Start free. Upgrade when you need more AI responses. No per-ticket fees.
Free
50 AI responses
Get started- Unlimited agents
- 50 AI draft replies
- Shopify integration
- CSAT surveys
- Analytics dashboard
- Custom rules & automations
- Knowledge base
Pro
3,000–50,000 AI responses
See Pro plansEverything in Starter, plus:
- Up to 50,000 AI draft replies
- Priority support
Ready to stop drowning in support tickets?
Join Shopify merchants using AI to respond faster.
Get Started Free