Quick Start Guide

Four steps get Remora answering your customers.

1. Create your account

Install Remora from the Shopify App Store, then click Open app in Shopify. Remora opens in a new tab. Enter your name, email and a password to create your Remora account. You'll use it to sign in at app.remora.cx.

2. Connect Shopify

Click Connect Shopify and approve access in Shopify. You come straight back to Remora. Your workspace takes your store's name, and your order history starts to import.

Next time you click Open app in Shopify, Remora opens your inbox.

3. Forward your support email

The setup card in your inbox shows your forwarding address, like support-yourstore@inbound.remora.cx. Forward the address your customers write to (for example support@yourstore.com) to it. The steps for Gmail and Outlook are in Email Forwarding below.

Gmail sends a confirmation email before it forwards anything. Remora catches it and shows the confirmation link in your setup card. Click it to finish.

4. Answer your first conversation

When a customer emails you, the conversation appears in your inbox with a suggested reply. Check it, edit it if you like, and send. Your setup card shows the address and time of the last email that arrived.

Also on your store: a contact form

You can add the Remora Contact Form to your theme (Online Store → Themes → Customize → Add section). Messages from it go straight to your inbox. Shopify's own contact page emails your store address instead, so it reaches Remora only once you forward that address.