Quick Start Guide

Get up and running with Remora in just a few steps.

1. Install from Shopify

Visit the Remora listing on the Shopify App Store and click Install. Shopify handles permissions — your orders, products, and customers sync automatically.

2. Set your password

Click Open Remora from the Shopify Admin sidebar. You'll be asked to create a password so you can sign in directly at app.remora.cx anytime.

3. Get tickets into Remora

There are two ways customers can reach you through Remora:

Option A: Email forwarding

Go to Settings → Email to find your forwarding address (e.g. support-yourstore@inbound.remora.cx). Set up forwarding in your email provider so customer emails automatically become tickets in Remora.

Option B: Storefront contact form

Add the Remora Contact Form to your Shopify storefront. Go to Online Store → Themes → Customize → Add section and find Remora Contact Form. When a customer submits the form, a ticket is created instantly in your inbox — no email setup needed.

We recommend using both. Email forwarding catches customers who email you directly. The contact form catches visitors on your website. Both create tickets in the same inbox.

Important: Shopify's built-in contact form (the default /pages/contact) does not send messages to Remora automatically. It emails your store's contact address. To receive those messages in Remora, you must forward that email address to your Remora forwarding address — or replace the default form with the Remora Contact Form block above.

4. Customize AI behavior

Go to Settings → AI to set your response tone, add guidance rules, and edit the system prompt. The AI uses your order data, knowledge base, and conversation history to draft replies.

5. Start responding

Open a ticket in the inbox. Remora auto-generates an AI draft — review it, edit if needed, and click Send. That's it!

How tickets get created

Here's a summary of all the ways a support ticket can be created in Remora: